At USABrewhouse, we are committed to providing our customers with high-quality products and exceptional service. Due to the nature of alcoholic beverages and applicable state laws, our return policy is as follows:
1. All Sales Are Final
All sales of alcoholic beverages are final. We do not accept returns or offer refunds for products unless they are defective, damaged, or incorrect upon delivery.
2. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or not what you ordered, please contact us within 7 days of receipt at [email protected] with the following information:
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Order number
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Description of the issue
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Photographs of the product and packaging
Upon review, we will provide instructions for returning the product. Approved returns must be in their original packaging and condition.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
4. Refunds
Once we receive and inspect the returned product, we will process your refund to the original payment method within 5-10 business days. Please note that shipping costs are non-refundable.
5. Contact Us
For any questions or concerns regarding our return policy, please contact us at:
Email: [email protected]